Privacy Policy

Last updated: June 2026

1. Introduction

Ahorro Energía SpA ("we", "our", or "us") operates the IoT-MONITOR platform and mobile applications.

This Privacy Policy explains how information is collected, used, and protected when you use our web and mobile applications.

By using our services, you agree to this Privacy Policy.

2. Information We Collect

Depending on your use of the platform, we may collect:

Account Information

  • Name
  • Email address
  • Username
  • Organization or company name

Device and Application Information

  • Device type
  • Operating system version
  • Application version
  • Technical diagnostic information

IoT Platform Data

The application may display telemetry, alarms, dashboards, device information, locations, and other operational data stored in the IoT-MONITOR platform.

We do not sell personal information to third parties.

3. How We Use Information

We use collected information to:

  • Authenticate users
  • Provide access to dashboards and IoT services
  • Deliver alarms and notifications
  • Improve platform reliability and security
  • Respond to support requests
  • Comply with legal obligations

4. Push Notifications

The mobile application may send push notifications related to:

  • Device alarms
  • System events
  • Operational alerts
  • Account-related notifications

You may disable notifications through your device settings.

5. Data Storage and Security

We implement reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction.

All communications between the application and our platform are encrypted using HTTPS/TLS whenever available.

6. Third-Party Services

The application may use third-party services required for operation, including:

  • Google Play Services
  • Firebase Cloud Messaging (FCM) for push notifications
  • Cloud hosting and infrastructure providers

These providers may process limited technical information necessary to deliver their services.

7. Data Sharing

We do not sell, rent, or trade personal information.

Information may only be disclosed:

  • To authorized service providers supporting the platform
  • When required by law or legal process
  • To protect the security and integrity of our systems

8. Data Retention

Information is retained only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to certain processing activities

Requests may be submitted using the contact information below.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on this page with a revised "Last updated" date.

12. Contact Information

Ahorro Energía SpA

IoT-MONITOR Platform

Website: https://iot-monitor.cl

Email: info@iot-monitor.cl

For privacy-related questions, please contact us using the email address above.

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